FAQ's
Where are you located?
2/328 King Georges Road, Beverly Hills NSW 2209.
44 Alexander Ave Taren Point
ORDER CUT OFF 8:30 PM
Do you have a shop?
Yes! Our shopfront is open Monday-Sunday, serving specialty coffee and a range of baked goods. Online orders can be picked up from our shop any day of the week from 9:30am onwards.
What are your opening hours?
Monday-Thursday: 9am-8pm
Friday-Saturday: 9am-10pm
Sunday: 9am-7pm
Please note, we close once we have sold out of all our products so our closing times may be earlier than scheduled.
Are your baked goods made fresh daily and how long do they last?
All our goods are baked daily. For best taste and quality, we recommend eating them on the day of delivery. However, they will still be delicious the next day and will last up to 2-3 days of receiving them.
How should I store my donuts?
Correct storage instructions are printed on the side of our boxes when you open the lid.
Do you create custom orders?
Yes we do! If you are looking for specific colours or different sizes such as minis or larger donuts, please email yummy@ladonuts.com.au and we will be happy to discuss your ideas and place your custom order.
Are your products halal?
Yes, they are. We ensure that all the products and lollies we use are halal before purchasing and making our donuts.
Do you have any gluten free options?
Unfortunately, we do not offer any gluten free options. We hopefully will sometime in the near future!
Do you have any dairy/egg free donuts?
Yes, we have a large variety of vegan donuts that do not contain any dairy, eggs, or other animal products. They can be purchased in store Friday-Sunday only, however you can pre order them for pickup/delivery Monday-Sunday.
(Please note that while we do not use any dairy/egg products in these flavours, they may contain traces).
Do you offer delivery?
No
Do you offer same day delivery?
Unfortunately, we do not offer same day delivery, however if you’re local you can try ordering through UberEATS.
Can I add a gift message to my order?
Yes, there is an option saying “Add a Gift Message” upon checking out.
Can I cancel my order?
All order cancellations must be processed a minimum of 24 hours prior to the delivery date. Unfortunately, we do not offer any returns/refunds on our donuts. Orders that have already been prepared, dispatched or in transit cannot be cancelled or refunded.
What happens if my order is not collected from the store?
We will try and contact you and if we do not receive a response your order will be disposed of as unfortunately these are perishable items that we can not resell the next day. We are unable to process any refunds if we have to dispose of them.
Do you wholesale or offer discounted rates on bulk orders?
No, unfortunately we do not wholesale or discounted rates.
