STORE POLICIES
Clear.No Surprises.
Our policies on cancellations, refunds, freshness and storage. Short and to the point.
THE FINE PRINT
Our Policies
Cancellations
Cancellations must be requested at least 24 hours prior to your scheduled pickup time. Cancellations made after this window cannot be processed.
Refunds
Due to the perishable nature of our products, refunds are not available once orders are prepared. If there is an issue with your order, contact us at yummy@ladonuts.com.au
Uncollected Orders
Uncollected orders may be disposed of and cannot be refunded. Please collect within store trading hours on your selected pickup date.
Freshness
All products are made fresh daily. Best enjoyed on the day of purchase. Donuts may remain enjoyable for 2 to 3 days when stored correctly.
Storage
Storage instructions are printed inside the box lid. Store at room temperature away from direct sunlight. Refrigeration is not recommended as it affects texture.
Questions?
We're happy to help.Just get in touch.
FAQ
CommonQuestions.
Can I cancel my order?
Yes, if you request it at least 24 hours before your scheduled pickup time. Cancellations after that window cannot be processed.
Can I get a refund?
Due to the perishable nature of our products, refunds are not available once orders are prepared. If there's an issue with your order, contact us at yummy@ladonuts.com.au.
What if I don't collect my order?
Uncollected orders may be disposed of and cannot be refunded. Please collect within store trading hours on your selected pickup date.
How fresh are the donuts?
All products are made fresh daily. We recommend enjoying them on the day of purchase. They may remain enjoyable for 2 to 3 days when stored correctly.
