2/328 King Georges Road, Beverly Hills NSW 2209.
Our shopfront is open Monday-Sunday, serving specialty coffee and a range of baked goods.
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Welcome to L.A Donuts Help Center
Store
Order & Shipping
Product
Wholesale
Contact Us
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Where are you located?
Store
What are your opening hours?
Monday-Thursday: 9am-8pm
Friday-Saturday: 9am-10pm
Sunday: 9am-7pm
Please note, we close once we have sold out of all our products so our closing times may be earlier than scheduled.
You can pre-order online by 10pm the night before to avoid missing out!
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Do you offer delivery?
Yes. We deliver 6 days a week, Monday-Saturday.
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Do you do same day delivery?
Unfortunately, we do not offer same day delivery, however if you’re local you can try ordering through UberEATS.
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Do you offer next day delivery?
Yes. However, orders for the next day must be placed by 10pm the previous day, provided we haven’t reached full capacity for orders yet.
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Do you ship to my address and what are the delivery fees?
We deliver across the Sydney Metro region roughly within 40km from our store in Beverly Hills 2209. Please type your address in on our website and it will inform you if we ship there!
The delivery rate is calculated based on location in the checkout.
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Can I add a message to my order?
Yes, there is an option saying “Add a Gift Message” upon checking out.
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What time will my delivery arrive?
Deliveries are any time from 9am-5pm. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.
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What if I need to request a delivery time?
Due to the volume of orders being shipped, unfortunately, this is not an option. However, you will receive an SMS with a scheduled timeframe the morning of, as well as a 30mins notice text and a message once it has been completed.
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I never received my order, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
Please give us a call 97580054 and we can contact the courier driver to help resolve this issue!
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Not allowing you to select a particular day for delivery.
If it doeesn't allow you to select a specific day, it does mean we are at full capacity and won't be able to deliver that day.
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Can I change the details on my delivery order? ( i.e. date/address)
Yes, you can as long as it is a minimum of 24 hours prior to the delivery date.
Email us at yummy@ladonuts.com.au or call 97580054 with your order number and what you need corrected. We will do our very best to get this sorted for you!
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What happens if the recipient isn’t home?
We recommend that someone is home to accept the order as our product is a perishable item. If you or the recipient are not home, the donuts will be left at your front door or in a safe place. (Please note we take no responsibility if the item is lost once it arrives and if you are not home to collect, we do not offer re-deliveries, refunds, or exchanges).
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Can I cancel my order?
All order cancellations must be processed a minimum of 24 hours prior to the delivery date. Unfortunately, we do not offer any returns/refunds on our donuts. Orders that have already been prepared, dispatched or in transit cannot be cancelled or refunded.
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Are your baked goods made fresh daily and how long do they last?
All our goods are baked daily. For best taste and quality, we recommend eating them on the day of delivery. However, they will still be delicious the next day and will last up to 2-3 days of receiving them.
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How should I store my products?
Correct storage instructions are printed on the side of our boxes when you open the lid. You can also freeze them.
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Do you create custom orders?
Yes we do! If you are looking for specific colours or different sizes such as minis or larger donuts, please call 97580054 or email yummy@ladonuts.com.au and we will be happy to discuss your ideas and place your custom order.
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Do you have any dairy/egg free donuts?
Yes, we have a large variety of vegan donuts that do not contain any dairy, eggs, or other animal products. They can be purchased in store Friday-Sunday only, however you can pre order them for pickup/delivery Monday-Sunday.
(Please note that while we do not use any dairy/egg products in these flavours, they may contain traces).
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Do you have any gluten free options?
Unfortunately, we do not offer any gluten free options. We hopefully will sometime in the near future!
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Do your products contain nuts?
We have a large variety of products that DO NOT contain nuts. Flavours such as Nutella, Snickers and Knafa etc. are the ones which DO contain nuts. However, please note there may be traces within all our donuts as we do use a variety of nuts in the kitchen.
If you would like to discuss any food allergies or food intolerances before an order is placed, please contact us at yummy@ladonuts.com.au
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Are your products halal?
Yes, they are. We ensure that all the products and lollies we use are halal before purchasing and making our donuts.
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Do you wholesale or offer discounted rates on bulk orders?
No, unfortunately we do not wholesale or discounted rates.
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How can I get in contact?
Phone 02 9758 0054 during store hours.
Email yummy@ladonuts.com.au. A response will be sent on weekdays 9am-4pm.
Website Live Chat. A response will be sent during weekdays 9am-4pm.
Instagram @l.adonuts
Facebook @LADonutsofficial
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